{"id":257033,"date":"2023-05-10T14:57:07","date_gmt":"2023-05-10T12:57:07","guid":{"rendered":"https:\/\/www.bavaria-limousines.de\/about-us\/faqs\/"},"modified":"2026-09-28T14:02:18","modified_gmt":"2026-09-28T12:02:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bavaria-limousines.de\/en\/about-us\/faqs\/","title":{"rendered":"FAQs Bavaria Limousine Service"},"content":{"rendered":"\n
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FAQ – General questions<\/h2>\n\n\n\n

FAQ about the company, vehicles, chauffeurs, locations, services<\/p>\n\n\n\t\t\t

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Are you a mere broker of driving services or an independent transportation company?<\/p>\n\t\t\t\t

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Since 2005 we have been a steadily growing road passenger transport company (BOKraft). This means that we have our own vehicles and the drivers are permanent chauffeurs. Bavaria Limousines GmbH & Co KG is accredited according to \u00a749 – Passenger Transportation Act (PBefG) and all vehicles are state licensed. <\/p>\n

Unlike platform providers such as Blacklane and Uber, we do not act as intermediaries; instead, we provide the rides using our own vehicles and drivers.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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What types of vehicles does your chauffeur service or limousine service offer?<\/p>\n\t\t\t\t

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Bavaria Limousines offers a wide selection of different vehicle models and categories. You can find an overview of all the vehicles available for booking under the \u201cFleet\u201d section .<\/a> From luxury limousines and VIP vans to luxury minibuses and VIP buses, you can book everything from a single source with us. Since 2022, we\u2019ve also had fully electric vehicles (Green MOBILITY) available at some of our locations. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Does your limousine service work climate neutral?<\/p>\n\t\t\t\t

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For years, we have been working continuously to significantly reduce our CO\u2082 emissions, thereby contributing step by step to a sustainable future. Despite significant progress in reducing the CO\u2082 intensity of our business processes, it is unfortunately not possible to completely eliminate emissions overnight. It will most likely take several more years before the CO\u2082-reducing benefits of our long-term investments are fully reflected in our carbon footprint. However, we have set ourselves the goal of achieving climate neutrality by 2030 at the latest. For more information, please visit the \u201cAbout\u201d section\u2014> Sustainability<\/a> <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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For our VIP client we are looking for the best limousine service<\/p>\n\t\t\t\t

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Unfortunately, we can\u2019t tell you whether we\u2019re the best limousine service in Germany. What we can promise you, however, is that we\u2019ll do everything necessary to leave a positive and lasting impression on your clients. This starts with the meticulous cleanliness of our vehicles and extends to our well-groomed, professional, and courteous chauffeurs. This is also reflected in the surveys conducted by our quality management team, which regularly confirm that we receive very positive customer feedback. (See the \u201cABOUT\u201d section\u2014> Quality Management<\/a>). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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What is the condition of your vehicles and how old are they?<\/p>\n\t\t\t\t

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As a general rule, we replace vehicles with up to 8 seats after 36 months at the latest. Vehicles with more seats (minibuses and buses) are typically replaced after 5 years. However, all vehicles are always inspected at regular intervals in accordance with legal requirements. Sedans, SUVs, and minivans undergo an annual safety inspection. Our minibuses and VIP buses undergo a safety inspection at least every 6 months following their last general inspection (HU). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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In what colors are your vehicles available for rent and are they plain?<\/p>\n\t\t\t\t

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Our company is a classic limousine service. This means that all our VIP vehicles are usually black on the outside. At some branches we also offer occasional “tourist buses”, but all of them are solid colors. The interior design of our vehicles may vary. Our sedans usually have a light interior (beige or pastel silver leather), while our vans, minibuses and buses tend to have a brown or dark interior (cognac or black leather). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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We need a vehicle with Vis-a-Vis seating (Face 2 Face) and a table<\/p>\n\t\t\t\t

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For meetings, conferences, and business discussions while on the road, we\u2019re happy to provide vehicles with appropriate face-to-face seating arrangements. In our VIP vans, luxury minibuses, and conference buses, your business partners can sit across from you at comfortable tables. Power outlets for a laptop or your cell phone are, of course, available. We\u2019d be happy to advise you on selecting the right vehicle. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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We need a very specific vehicle model. Or is it only possible to book categories with you? <\/p>\n\t\t\t\t

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Many companies only allow you to book a specific category, not a guaranteed model. They often use the phrase \u201cS-Class or similar.\u201d At Bavaria Limousines, you have the option to insist on a specific model. For example, with \u201cmust be S-Class,\u201d we guarantee to send a black S-Class (the latest model and in the long-wheelbase version) and not an Audi A8L or a BMW 7 Series. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Is it possible to have your vehicles “branded” for an event? (= advertising signage) <\/p>\n\t\t\t\t

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All of our vehicles can be wrapped with your company logo or custom advertising slogan upon request. We can either apply a full-body wrap to the vehicle or create special magnetic decals that can be reused at future events. Our company has many years of experience in this field and would be happy to provide you with detailed advice on this topic (size, shape, colors, etc.). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Is it possible to rent vehicles\/buses “without” a driver?<\/p>\n\t\t\t\t

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Our vehicles can only be rented \u201cwith a driver.\u201d If you are looking for a vehicle without a driver, please contact major car rental companies such as Sixt, Europcar, Hertz, Avis, Enterprise, or Buchbinder. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do you offer your chauffeurs only “with own vehicles”?<\/p>\n\t\t\t\t

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Most of our domestic and international clients typically book our limousine service with a chauffeur and one of our vehicles. However, regular clients also have the option of booking just a chauffeur, who will then transport them in their own vehicle. Our VIP and executive drivers have experience with all popular high-end models, such as the Rolls-Royce (Phantom, Cullinan, Ghost, and Wraith). Our specially trained chauffeurs also regularly drive Bentleys (Flying Spur, Bentayga, and Continental) as well as the Maybach S680 and similar vehicles. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Is it possible to see your vehicles and buses in advance?<\/p>\n\t\t\t\t

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Please understand that we cannot show all interested parties our vehicles in person beforehand. For one thing, they are usually out and about during the day. On the other hand, we receive over 100 inquiries a day and must first check whether the desired vehicle is available at all for the requested period. Feel free to send us an inquiry at info@bavaria-limousines.com.<\/a> We will then be happy to check whether the vehicle is available in the desired period and then submit a written offer (with pictures of the vehicle). If you like the vehicle and the price, we can arrange a personal inspection appointment before the binding booking. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do you have multilingual drivers?<\/p>\n\t\t\t\t

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All chauffeurs at Bavaria Limousines are fluent in at least German and English. In addition, we also employ drivers who speak other languages. Among other things, we can provide drivers who also speak Spanish, Russian, French, Italian, or Arabic. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do your drivers\/chauffeurs have special training?<\/p>\n\t\t\t\t

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All full-time chauffeurs at Bavaria Limousines undergo a rigorous selection process. We place the utmost importance on extensive professional experience and an impeccable record of good conduct. Our drivers complete regular driver safety training as well as in-house training courses. In addition, every chauffeur and bus driver holds a passenger transport license and undergoes regular health checkups. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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In which cities can you book your limousine service?<\/p>\n\t\t\t\t

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In Germany, we are currently represented in 18 locations. But we also offer our services in Austria, Switzerland and other European countries. You can find all the locations where you can use our chauffeur services under the heading “Locations<\/a>“. Our high quality standards naturally apply at all our branches. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do you have a central office where I can book “all” transportation services?<\/p>\n\t\t\t\t

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Most of our customers prefer to contact our corporate headquarters. Here you will be assigned a fixed contact person when you make your first booking, who will be responsible for all your inquiries from then on. Whether you need a limousine in Frankfurt or a VIP bus in Munich. All your requests are handled “centrally” through one person. Of course you can also contact the respective city (e.g. for Berlin berlin@bavaria-limousines.com<\/a> or dial +49 (0)30 57 70 81 – 01). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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What distinguishes your limousine service from other companies?<\/p>\n\t\t\t\t

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For almost two decades, Bavaria Limousines has been synonymous with outstanding quality and a guarantee of satisfied customers. CEOs, board members, presidents and VVIPs as well as high-ranking politicians around the world rely on our years of experience. If you want to make sure that your customers receive the best possible service, then you are in the right hands with us. A small selection of our customers can be found under the heading “About” -> references<\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\n<\/div><\/div>\n\n

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Booking questions<\/h2>\n\n\n\n

Booking process, changes, cancellations, special requests<\/p>\n\n\n\t\t\t

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How do I book a ride with you?<\/p>\n\t\t\t\t

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For simple inquiries, we recommend using our innovative price calculator. Simply choose between \u201cTransfer\u201d or \u201cHourly Booking,\u201d and our system will then guide you step by step through the entire booking process. You can find our price calculator on our homepage or at https:\/\/www.bavaria-limousines.online\/BL2.Portal2\/startseite<\/a> <\/p>\n

You are also welcome to send us your request by e-mail to info@bavaria-limousines.com<\/a>. In this case we need the following details from you:
\npick-up location, destination, date, time, number of passengers, desired vehicle category, booking duration, is it a transfer or an hourly booking, desired payment method (bank transfer, credit card, on account). Afterwards, you will usually receive your offer by e-mail on the same day. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do I necessarily need a credit card as security for a reservation?<\/p>\n\t\t\t\t

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For new customers, the deposit of a credit card is mandatory. The customer receives an offer from us, which he can confirm by entering his credit card data (online). Unless otherwise agreed, the security amount will be blocked on the passenger’s credit card by obtaining an approval from the credit card company. Until all journeys are completed, the credit card deposited as security will “not” be charged. The card is only used to secure the reservation. After completion of the last ride, the customer will automatically receive an invoice as a .PDF file, which can then be transferred via bank transfer. As soon as our billing department has received a payment, the blocked amount on the credit card will be released again independently. Only in the event that the invoice is not paid on time, we reserve the right to charge the entire invoice amount +3% processing fee to the credit card.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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More money has been reserved on my credit card than is shown on the quote?<\/p>\n\t\t\t\t

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The passenger shall provide a security in the amount of the expected invoice amount plus a security surcharge of at least EUR 100.00 or a maximum of 20% in addition to the expected invoice amount. The surcharge serves to cover any additional costs that may arise, such as additional hours, waiting times, parking fees or similar. In order to guarantee the highest level of security for our customers and to prevent misuse, Bavaria Limousines uses only the following secure payment methods: Verified by Visa (VISA), SecureCode (MASTERCARD), SafeKey (AMEX) and ProtectBuy (DINERS). Orders placed from anonymous e-mail addresses such as hotmail, google, msn etc. can therefore only be accepted if the reservation is additionally secured in advance via Secure 3D procedure. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Is it possible to change a booking? What are the costs for changes? <\/p>\n\t\t\t\t

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Of course, you can change or cancel your existing reservation at any time. To do so, simply send us an email at info@bavaria-limousines.com<\/a>. Please note that changes to the vehicle class, route, or rental duration may affect the price. For sedans, SUVs, and vans (up to 8 seats), free changes or cancellations are possible up to 24 hours before the start of the trip. For minibuses and buses, last-minute changes or cancellations at no charge are unfortunately not as straightforward. Please refer to Section 5 of our Terms and Conditions for more information. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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What are your cancellation policies?<\/p>\n\t\t\t\t

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Bookings for vehicles with up to 8 seats (=limousines, SUV, vans) can be cancelled free of charge up to 24 hours before the scheduled pick-up time. Cancellations less than 24 hours prior to pick-up will be charged 100% of the original invoice amount. For vehicles with 9 or more guest seats, other cancellation conditions apply. Here, free cancellation is only possible up to 30 days before deployment. After that, the cancellation fees are staggered. For the exact fees, please refer to our GTC under \u00a75.<\/a> <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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When will you confirm my booking?<\/p>\n\t\t\t\t

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After our system has successfully verified your credit card, we will immediately send you a booking confirmation (as a PDF) by e-mail. Afterwards, you can additionally log in to your personal online area, where you can view all details about your trip. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do I get the driver details like name and mobile number of the driver in advance?<\/p>\n\t\t\t\t

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Of course, we will send you complete driver details in advance of each trip. Our system sends them automatically 24 hours before the start of the trip. If you need the name of the driver, his mobile number or e.g. the license plate number of the vehicle even earlier, please contact our office by mail to: info@bavaria-limousines.com<\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do I receive status notifications about the ride with you?<\/p>\n\t\t\t\t

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Our system is able to show you the status of the driver at any time. Has this already started or possibly already on site? Has the passenger already boarded or has the ride already been completed? You can always view the current status of each trip online in your personal customer area. We can also send you the current status automatically by SMS or e-mail at any time. Simply activate this function in your personal online area or contact one of our employees. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – I have special requests for the trip. Who can I contact? <\/p>\n\t\t\t\t

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We\u2019re happy to assist you with your specific requests. Whether your customers want to drink something special in the car or you\u2019d like us to pick up something for them before we pick them up, our office is always happy to help. Just give us a call at +49 89 55274891.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – What is the difference between a transfer and an hourly booking?<\/p>\n\t\t\t\t

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In a transfer, the passenger is simply driven from point A to point B. Costs are announced in advance and are based on a fixed rate. With an hourly booking, the vehicle is available to you continuously for a certain period of time. For example, you can travel to multiple destinations or your luggage can remain in the vehicle during your meetings. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – Is there a minimum booking period for your services?<\/p>\n\t\t\t\t

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Transfers are always charged at a flat rate, no matter how long the journey takes.
\nFor hourly bookings, we have a minimum booking duration of 3 hours.
\nFor daily bookings, we have a minimum booking duration of 8 hours.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – How are your prices calculated?<\/p>\n\t\t\t\t

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A to B transfers are charged at a fixed rate (mileage based).
\nPrices for hourly bookings are calculated from a fixed hourly rate times the number of hours booked plus. the respective arrival and departure of the vehicle to the respective depot.
\nMulti-day bookings are charged at a daily flat rate. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\n<\/div><\/div>\n\n

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FAQ – Questions about the journey<\/h2>\n\n\n\n

Questions about contact with the chauffeur, meeting point, possible delays, waiting times<\/p>\n\n\n\t\t\t

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FAQ – Where is my chauffeur waiting for me and how do I recognize him?<\/p>\n\t\t\t\t

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