{"id":257033,"date":"2023-05-10T14:57:07","date_gmt":"2023-05-10T12:57:07","guid":{"rendered":"https:\/\/www.bavaria-limousines.de\/about-us\/faqs\/"},"modified":"2026-04-15T14:18:30","modified_gmt":"2026-04-15T12:18:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bavaria-limousines.de\/en\/about-us\/faqs\/","title":{"rendered":"FAQ Bavaria Limousine Service"},"content":{"rendered":"\n
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General questions<\/h2>\n\n\n\n

FAQ about Company, vehicles, chauffeurs, locations, services<\/p>\n\n\n\t\t\t

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Are you a mere broker of driving services or an independent transportation company?<\/p>\n\t\t\t\t

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Since 2005 we have been a steadily growing road passenger transport company (BOKraft). This means that we have our own vehicles and the drivers are permanent chauffeurs. Bavaria Limousines GmbH & Co KG is accredited according to \u00a749 – Passenger Transportation Act (PBefG) and all vehicles are state licensed.<\/p>\n

Unlike platform providers such as Blacklane and Uber, we do not act as intermediaries; instead, we provide the rides using our own vehicles and drivers.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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What vehicles does your chauffeur service offer?<\/p>\n\t\t\t\t

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The company Bavaria Limousines offers a wide range of different vehicle models and categories. You can find an overview of all vehicles that you can book with us under the heading “Fleet”. From luxury limousines to VIP vans to luxury minibuses and VIP buses, you can book everything from one source with us. Since 2022, we have also had fully electric vehicles (Green MOBILITY) at some locations.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Does your limousine service work climate neutral?<\/p>\n\t\t\t\t

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For years, we have been working continuously to greatly reduce our CO\u2082 emissions in order to make our contribution step by step to a sustainable future. Despite significant progress in reducing the CO\u2082 intensity of our business processes, it is unfortunately not possible to completely avoid emissions overnight. It will most likely be several years before the CO\u2082-reducing benefits of our long-term investments are fully reflected in our CO\u2082 balance sheet. However, we have set ourselves the goal of achieving climate neutrality by 2030 at the latest. For more information, please visit the About section -> Sustainability<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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For our VIP client we are looking for the best limousine service<\/p>\n\t\t\t\t

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Whether we are the best limousine service in Germany, we can unfortunately not answer. What we can promise you, however, is that we will do everything necessary to leave a positive and lasting impression on your customer. This starts with the meticulous cleanliness of the vehicles and ends with well-groomed, professional and courteous chauffeurs. This is also reflected in the surveys of our quality management, which regularly confirms very positive customer feedback. (See ABOUT section -> Quality Management<\/a>).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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What is the condition of your vehicles and how old are they?<\/p>\n\t\t\t\t

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As a rule, we replace vehicles with up to 8 seats after 36 months at the latest. Vehicles with more seats (minibuses and buses) are usually replaced after 5 years. However, all vehicles are always inspected at regular intervals in accordance with legal requirements. Limousines, SUVs and vans undergo an annual safety inspection at our company. Our minibuses and VIP buses undergo a safety inspection at least every 6 months after the last HU.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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In what colors are your vehicles available for rent and are they plain?<\/p>\n\t\t\t\t

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Our company is a classic limousine service. This means that all our VIP vehicles are usually black on the outside. At some branches we also offer occasional “tourist buses”, but all of them are solid colors. The interior design of our vehicles may vary. Our sedans usually have a light interior (beige or pastel silver leather), while our vans, minibuses and buses tend to have a brown or dark interior (cognac or black leather).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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We need a vehicle with Vis-a-Vis seating (Face 2 Face) and a table<\/p>\n\t\t\t\t

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For meetings, conferences and business talks during the trip, we are happy to provide vehicles with appropriate face-to-face seating. In our VIP vans, luxury minibuses and conference buses, your business partners can thus sit opposite you at comfortable tables. A power connection for a laptop or your cell phone are of course available. We will be happy to advise you on the selection of a suitable vehicle.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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We need a very specific vehicle model. Or is it only possible to book categories with you?<\/p>\n\t\t\t\t

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Many companies only allow you to book a specific category, rather than a guaranteed model. The phrase S-Class “or similar” is then often used. At Bavaria Limousines you have the option to insist on a very specific model. With “must be S-Class”, for example, we are guaranteed to send a black S-Class (latest design and as a long version) and not an Audi A8L or 7 Series BMW.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Is it possible to have your vehicles “branded” for an event? (= advertising signage)<\/p>\n\t\t\t\t

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All our vehicles can be customized with your company logo or individual advertising slogan. It is possible to foil the vehicle over a large area or to produce special magnetic foils that can be used again at subsequent events. Our company has years of experience in this field and will be happy to advise you in detail on this subject (size, shape, colors, etc.)<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Is it possible to rent vehicles\/buses “without” a driver?<\/p>\n\t\t\t\t

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Renting our vehicles is possible only “with driver”. If you are looking for a vehicle without a driver, please contact the usual car rental companies such as Sixt, Europcar, Herz, Avis, Enterprise or Buchbinder.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do you offer your chauffeurs only “with own vehicles”?<\/p>\n\t\t\t\t

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The majority of our national and international customers usually book our limousine service with a chauffeur including. one of our vehicles. However, regular customers also have the option of booking only one chauffeur, who will then transport them in your own vehicle. Our VIP and executive drivers have experience with all popular high class models such as the Rolls-Royce (Phanton, Cullinan, Ghost and Wraith). But also Bentley (Flying Spur, Bentayga and Continentel) as well as Maybach S680 or similar vehicles are regularly driven by our specially trained chauffeurs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Is it possible to see your vehicles and buses in advance?<\/p>\n\t\t\t\t

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Please understand that we cannot show all interested parties our vehicles in person beforehand. For one thing, they are usually out and about during the day. On the other hand, we receive over 100 inquiries a day and must first check whether the desired vehicle is available at all for the requested period. Feel free to send us an inquiry at info@bavaria-limousines.com.<\/a> We will then be happy to check whether the vehicle is available in the desired period and then submit a written offer (with pictures of the vehicle). If you like the vehicle and the price, we can arrange a personal inspection appointment before the binding booking.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do you have multilingual drivers?<\/p>\n\t\t\t\t

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All chauffeurs at Bavaria Limousines speak at least fluent German and English. In addition, we also employ drivers who have other language skills. Among other things, we can offer drivers who also speak Spanish, Russian, French, Italian and Arabic.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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Do your drivers\/chauffeurs have special training?<\/p>\n\t\t\t\t

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All permanent chauffeurs at Bavaria Limousines undergo a demanding selection process. We attach great importance to many years of professional experience and an impeccable character reference. Our drivers undergo regular driver safety training as well as in-house training. In addition, every chauffeur and bus driver has a passenger transport license and undergoes a health check at regular intervals.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – In which cities can you book your limousine service?<\/p>\n\t\t\t\t

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In Germany, we are currently represented in 18 locations. But we also offer our services in Austria, Switzerland and other European countries. You can find all the locations where you can use our chauffeur services under the heading “Locations<\/a>“. Our high quality standards naturally apply at all our branches.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – Do you have a central office where I can book “all” transportation services?<\/p>\n\t\t\t\t

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Most of our customers prefer to contact our corporate headquarters. Here you will be assigned a fixed contact person when you make your first booking, who will be responsible for all your inquiries from then on. Whether you need a limousine in Frankfurt or a VIP bus in Munich. All your requests are handled “centrally” through one person. Of course you can also contact the respective city (e.g. for Berlin berlin@bavaria-limousines.com<\/a> or dial +49 (0)30 57 70 81 – 01).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – What distinguishes your limousine service from other companies?<\/p>\n\t\t\t\t

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For almost two decades, Bavaria Limousines has been synonymous with outstanding quality and a guarantee of satisfied customers. CEOs, board members, presidents and VVIPs as well as high-ranking politicians around the world rely on our years of experience. If you want to make sure that your customers receive the best possible service, then you are in the right hands with us. A small selection of our customers can be found under the heading “About” -> references<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\n<\/div><\/div>\n\n\n\n

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FAQs – Booking questions<\/h2>\n\n\n\n

Booking process, changes, cancellations, special requests<\/p>\n\n\n\t\t\t

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FAQ – How do I book a ride with you?<\/p>\n\t\t\t\t

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For simple requests, it is best to use our innovative price calculator. You simply choose between “transfer” or “hourly booking” and our system will then guide you step by step through the entire booking process. You can find our price calculator on our homepage or at
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You are also welcome to send us your request by e-mail to info@bavaria-limousines.com<\/a>. In this case, we need the following details from you: pick-up location, destination, date, time, number of passengers, desired vehicle category, booking duration, is it a transfer or an hourly booking, desired payment method (bank transfer, credit card, on account). Afterwards, you will usually receive your offer by e-mail on the same day.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – Do I necessarily need a credit card as security for a reservation?<\/p>\n\t\t\t\t

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For new customers, the deposit of a credit card is mandatory. The customer receives an offer from us, which he can confirm by entering his credit card data (online). Unless otherwise agreed, the security amount will be blocked on the passenger’s credit card by obtaining an approval from the credit card company. Until all journeys are completed, the credit card deposited as security will “not” be charged. The card is only used to secure the reservation. After completion of the last ride, the customer will automatically receive an invoice as a .PDF file, which can then be transferred via bank transfer. As soon as our billing department has received a payment, the blocked amount on the credit card will be released again independently. Only in the event that the invoice is not paid on time, we reserve the right to charge the entire invoice amount +3% processing fee to the credit card.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – More money has been reserved on my credit card than is shown on the quote?<\/p>\n\t\t\t\t

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The passenger shall provide a security in the amount of the expected invoice amount plus a security surcharge of at least EUR 100.00 or a maximum of 20% in addition to the expected invoice amount. The surcharge serves to cover any additional costs that may arise, such as additional hours, waiting times, parking fees or similar. In order to guarantee the highest level of security for our customers and to prevent misuse, Bavaria Limousines uses only the following secure payment methods: Verified by Visa (VISA), SecureCode (MASTERCARD), SafeKey (AMEX) and ProtectBuy (DINERS). Orders placed from anonymous e-mail addresses such as hotmail, google, msn etc. can therefore only be accepted if the reservation is additionally secured in advance via Secure 3D procedure.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – Is it possible to change a booking? What are the costs for changes?<\/p>\n\t\t\t\t

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Of course you have the possibility to change or cancel your existing booking at any time. To do so, simply send us an email at info@bavaria-limosuines.com.<\/a> Please note that changes regarding the vehicle class, the route driven or the booking duration may affect the prices. For limousines, SUVs and vans (up to 8 seats), a free change or cancellation is possible up to 24 hours before departure. For minibuses and buses, unfortunately, a short-term and free change or cancellation is not so easy. For this, please read our GTC under \u00a75.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – What are your cancellation policies?<\/p>\n\t\t\t\t

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Bookings for vehicles with up to 8 seats (=limousines, SUV, vans) can be cancelled free of charge up to 24 hours before the scheduled pick-up time. Cancellations less than 24 hours prior to pick-up will be charged 100% of the original invoice amount. For vehicles with 9 or more guest seats, other cancellation conditions apply. Here, free cancellation is only possible up to 30 days before deployment. After that, the cancellation fees are staggered. For the exact fees, please refer to our GTC under \u00a75.<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – When will you confirm my booking?<\/p>\n\t\t\t\t

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After our system has successfully verified your credit card, we will immediately send you a booking confirmation (as a PDF) by e-mail. Afterwards, you can additionally log in to your personal online area, where you can view all details about your trip.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – Do I get the driver details like name and mobile number of the driver in advance?<\/p>\n\t\t\t\t

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Of course, we will send you complete driver details in advance of each trip. Our system sends them automatically 24 hours before the start of the trip. If you need the name of the driver, his mobile number or e.g. the license plate number of the vehicle even earlier, please contact our office by mail to: info@bavaria-limousines.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – Do I receive status notifications about the ride with you?<\/p>\n\t\t\t\t

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Our system is able to show you the status of the driver at any time. Has this already started or possibly already on site? Has the passenger already boarded or has the ride already been completed? You can always view the current status of each trip online in your personal customer area. We can also send you the current status automatically by SMS or e-mail at any time. Simply activate this function in your personal online area or contact one of our employees.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – I have special requests for the ride. Who can I contact?<\/p>\n\t\t\t\t

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We are happy to support you with your individual wishes. Whether your customers want something special to drink in the car or want us to get something for them before picking them up. Our office is always and very gladly at your disposal. Just give us a call at +49 89 55274891.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – What is the difference between a transfer and an hourly booking?<\/p>\n\t\t\t\t

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In a transfer, the passenger is simply driven from point A to point B. Costs are announced in advance and are based on a fixed rate. With an hourly booking, the vehicle is available to you continuously for a certain period of time. For example, you can travel to multiple destinations or your luggage can remain in the vehicle during your meetings.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – Is there a minimum booking period for your services?<\/p>\n\t\t\t\t

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Transfers are always charged at a flat rate, no matter how long the trip takes. For hourly bookings we have a minimum booking of 3 hours. For day bookings we have a minimum booking time of 8 hours.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\t\t

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FAQ – How are your prices calculated?<\/p>\n\t\t\t\t

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A to B transfers are charged at a fixed rate (mileage based). Prices for hourly bookings are calculated from a fixed hourly rate times the number of hours booked plus. the respective arrival and departure of the vehicle to the respective depot. Multiple day bookings are charged at daily rates.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n \n\n<\/div><\/div>\n\n\n\n

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FAQ – Questions about the journey<\/h2>\n\n\n\n

Contact with the chauffeur, meeting point, possible delay, waiting time<\/p>\n\n\n\t\t\t

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FAQ – Where is my chauffeur waiting for me and how do I recognize him?<\/p>\n\t\t\t\t

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