FAQs

FAQ

FAQs

General questions

Company, vehicles, chauffeurs, locations, services

Are you a mere broker of driving services or an independent transportation company?

Since 2005 we have been a steadily growing road passenger transport company (BOKraft). This means that we have our own vehicles and the drivers are permanent chauffeurs. Bavaria Limousines GmbH & Co KG is accredited according to §49 – Passenger Transportation Act (PBefG) and all vehicles are state licensed.

What vehicles does your chauffeur service offer?

The company Bavaria Limousines offers a wide range of different vehicle models and categories. You can find an overview of all vehicles that you can book with us under the heading “Fleet”. From luxury limousines to VIP vans to luxury minibuses and VIP buses, you can book everything from one source with us. Since 2022, we have also had fully electric vehicles (Green MOBILITY) at some locations.

Does your limousine service work climate neutral?

For years, we have been working continuously to greatly reduce our CO₂ emissions in order to make our contribution step by step to a sustainable future. Despite significant progress in reducing the CO₂ intensity of our business processes, it is unfortunately not possible to completely avoid emissions overnight. It will most likely be several years before the CO₂-reducing benefits of our long-term investments are fully reflected in our CO₂ balance sheet. However, we have set ourselves the goal of achieving climate neutrality by 2030 at the latest. For more information, please visit the About section -> Sustainability

For our VIP client we are looking for the best limousine service

Whether we are the best limousine service in Germany, we can unfortunately not answer. What we can promise you, however, is that we will do everything necessary to leave a positive and lasting impression on your customer. This starts with the meticulous cleanliness of the vehicles and ends with well-groomed, professional and courteous chauffeurs. This is also reflected in the surveys of our quality management, which regularly confirms very positive customer feedback. (See ABOUT section -> Quality Management).

What is the condition of your vehicles and how old are they?

As a rule, we replace vehicles with up to 8 seats after 36 months at the latest. Vehicles with more seats (minibuses and buses) are usually replaced after 5 years. However, all vehicles are always inspected at regular intervals in accordance with legal requirements. Limousines, SUVs and vans undergo an annual safety inspection at our company. Our minibuses and VIP buses undergo a safety inspection at least every 6 months after the last HU.

In what colors are your vehicles available for rent and are they plain?

Our company is a classic limousine service. This means that all our VIP vehicles are usually black on the outside. At some branches we also offer occasional “tourist buses”, but all of them are solid colors. The interior design of our vehicles may vary. Our sedans usually have a light interior (beige or pastel silver leather), while our vans, minibuses and buses tend to have a brown or dark interior (cognac or black leather).

We need a vehicle with Vis-a-Vis seating (Face 2 Face) and a table

For meetings, conferences and business talks during the trip, we are happy to provide vehicles with appropriate face-to-face seating. In our VIP vans, luxury minibuses and conference buses, your business partners can thus sit opposite you at comfortable tables. A power connection for a laptop or your cell phone are of course available. We will be happy to advise you on the selection of a suitable vehicle.

We need a very specific vehicle model. Or is it only possible to book categories with you?

Many companies only allow you to book a specific category, rather than a guaranteed model. The phrase S-Class “or similar” is then often used. At Bavaria Limousines you have the option to insist on a very specific model. With “must be S-Class”, for example, we are guaranteed to send a black S-Class (latest design and as a long version) and not an Audi A8L or 7 Series BMW.

Is it possible to have your vehicles “branded” for an event? (= advertising signage)

All our vehicles can be customized with your company logo or individual advertising slogan. It is possible to foil the vehicle over a large area or to produce special magnetic foils that can be used again at subsequent events. Our company has years of experience in this field and will be happy to advise you in detail on this subject (size, shape, colors, etc.)

Is it possible to rent vehicles/buses “without” a driver?

Renting our vehicles is possible only “with driver”. If you are looking for a vehicle without a driver, please contact the usual car rental companies such as Sixt, Europcar, Herz, Avis, Enterprise or Buchbinder.

Do you offer your chauffeurs only “with own vehicles”?

The majority of our national and international customers usually book our limousine service with a chauffeur including. one of our vehicles. However, regular customers also have the option of booking only one chauffeur, who will then transport them in your own vehicle. Our VIP and executive drivers have experience with all popular high class models such as the Rolls-Royce (Phanton, Cullinan, Ghost and Wraith). But also Bentley (Flying Spur, Bentayga and Continentel) as well as Maybach S680 or similar vehicles are regularly driven by our specially trained chauffeurs.

Is it possible to see your vehicles and buses in advance?

Please understand that we cannot show all interested parties our vehicles in person beforehand. For one thing, they are usually out and about during the day. On the other hand, we receive over 100 inquiries a day and must first check whether the desired vehicle is available at all for the requested period. Feel free to send us an inquiry at info@bavaria-limousines.com. We will then be happy to check whether the vehicle is available in the desired period and then submit a written offer (with pictures of the vehicle). If you like the vehicle and the price, we can arrange a personal inspection appointment before the binding booking.

Do you have multilingual drivers?

All chauffeurs at Bavaria Limousines speak at least fluent German and English. In addition, we also employ drivers who have other language skills. Among other things, we can offer drivers who also speak Spanish, Russian, French, Italian and Arabic.

Do your drivers/chauffeurs have special training?

All permanent chauffeurs at Bavaria Limousines undergo a demanding selection process. We attach great importance to many years of professional experience and an impeccable character reference. Our drivers undergo regular driver safety training as well as in-house training. In addition, every chauffeur and bus driver has a passenger transport license and undergoes a health check at regular intervals.

In which cities can you book your limousine service?

In Germany, we are currently represented in 18 locations. But we also offer our services in Austria, Switzerland and other European countries. You can find all the locations where you can use our chauffeur services under the heading “Locations“. Our high quality standards naturally apply at all our branches.

Do you have a central office where I can book “all” transportation services?

Most of our customers prefer to contact our corporate headquarters. Here you will be assigned a fixed contact person when you make your first booking, who will be responsible for all your inquiries from then on. Whether you need a limousine in Frankfurt or a VIP bus in Munich. All your requests are handled “centrally” through one person. Of course you can also contact the respective city (e.g. for Berlin berlin@bavaria-limousines.com or dial +49 (0)30 57 70 81 – 01).

What distinguishes your limousine service from other companies?

For almost two decades, Bavaria Limousines has been synonymous with outstanding quality and a guarantee of satisfied customers. CEOs, board members, presidents and VVIPs as well as high-ranking politicians around the world rely on our years of experience. If you want to make sure that your customers receive the best possible service, then you are in the right hands with us. A small selection of our customers can be found under the heading “About” -> references.

Booking questions

Booking process, changes, cancellations, special requests

How do I book a ride with you?

For simple requests, it is best to use our innovative price calculator. You simply choose between “transfer” or “hourly booking” and our system will then guide you step by step through the entire booking process. You can find our price calculator on our homepage or at https://www.bavaria-limousines.online.

You are also welcome to send us your request by e-mail to info@bavaria-limousines.com. In this case we need the following details from you:
Pick-up location, destination, date, time, number of passengers, desired vehicle category, booking duration, is it a transfer or an hourly booking, desired payment method (bank transfer, credit card, on account). Afterwards, you will usually receive your offer by e-mail on the same day.

Do I necessarily need a credit card as security for a reservation?

For new customers, the deposit of a credit card is mandatory. The customer receives an offer from us, which he can confirm by entering his credit card data (online). Unless otherwise agreed, the security amount will be blocked on the passenger’s credit card by obtaining an approval from the credit card company. Until all journeys are completed, the credit card deposited as security will “not” be charged. The card is only used to secure the reservation. After completion of the last ride, the customer will automatically receive an invoice as a .PDF file, which can then be transferred via bank transfer. As soon as our billing department has received a payment, the blocked amount on the credit card will be released again independently. Only in the event that the invoice is not paid on time, we reserve the right to charge the entire invoice amount +3% processing fee to the credit card.

More money has been reserved on my credit card than is shown on the quote?

The passenger shall provide a security in the amount of the expected invoice amount plus a security surcharge of at least EUR 100.00 or a maximum of 20% in addition to the expected invoice amount. The surcharge serves to cover any additional costs that may arise, such as additional hours, waiting times, parking fees or similar. In order to guarantee the highest level of security for our customers and to prevent misuse, Bavaria Limousines uses only the following secure payment methods: Verified by Visa (VISA), SecureCode (MASTERCARD), SafeKey (AMEX) and ProtectBuy (DINERS). Orders placed from anonymous e-mail addresses such as hotmail, google, msn etc. can therefore only be accepted if the reservation is additionally secured in advance via Secure 3D procedure.

Is it possible to change a booking? What are the costs for changes?

Of course you have the possibility to change or cancel your existing booking at any time. To do so, simply send us an email at info@bavaria-limosuines.com. Please note that changes regarding the vehicle class, the route driven or the booking duration may affect the prices. For limousines, SUVs and vans (up to 8 seats), a free change or cancellation is possible up to 24 hours before departure. For minibuses and buses, unfortunately, a short-term and free change or cancellation is not so easy. For this, please read our GTC under §5.

What are your cancellation policies?

Bookings for vehicles with up to 8 seats (=limousines, SUV, vans) can be cancelled free of charge up to 24 hours before the scheduled pick-up time. Cancellations less than 24 hours prior to pick-up will be charged 100% of the original invoice amount. For vehicles with 9 or more guest seats, other cancellation conditions apply. Here, free cancellation is only possible up to 30 days before deployment. After that, the cancellation fees are staggered. For the exact fees, please refer to our GTC under §5.

When will you confirm my booking?

After our system has successfully verified your credit card, we will immediately send you a booking confirmation (as a PDF) by e-mail. Afterwards, you can additionally log in to your personal online area, where you can view all details about your trip.

Do I get the driver details like name and mobile number of the driver in advance?

Of course, we will send you complete driver details in advance of each trip. Our system sends them automatically 24 hours before the start of the trip. If you need the name of the driver, his mobile number or e.g. the license plate number of the vehicle even earlier, please contact our office by mail to: info@bavaria-limousines.com.

Do I receive status notifications about the ride with you?

Our system is able to show you the status of the driver at any time. Has this already started or possibly already on site? Has the passenger already boarded or has the ride already been completed? You can always view the current status of each trip online in your personal customer area. We can also send you the current status automatically by SMS or e-mail at any time. Simply activate this function in your personal online area or contact one of our employees.

I have special requests for the ride. Who can I contact?

We are happy to support you with your individual wishes. Whether your customers want something special to drink in the car or want us to get something for them before picking them up. Our office is always and very gladly at your disposal. Just give us a call at +49 89 55274891.

What is the difference between a transfer and an hourly booking?

In a transfer, the passenger is simply driven from point A to point B. Costs are announced in advance and are based on a fixed rate. With an hourly booking, the vehicle is available to you continuously for a certain period of time. For example, you can travel to multiple destinations or your luggage can remain in the vehicle during your meetings.

Is there a minimum booking period for your services?

Transfers are always charged at a flat rate, no matter how long the trip takes.
For hourly bookings we have a minimum booking of 3 hours.
For day bookings we have a minimum booking time of 8 hours.

How are your prices calculated?

A to B transfers are charged at a fixed rate (mileage based).
Prices for hourly bookings are calculated from a fixed hourly rate times the number of hours booked plus. the respective arrival and departure of the vehicle to the respective depot.
Multiple day bookings are charged at daily rates.

Questions about the journey

Contact with the chauffeur, meeting point, possible delay, waiting time

Where is my chauffeur waiting for me and how do I recognize him?

  • At the airport, your driver will be waiting for you at the exit after baggage claim.
  • For private jet pickups, our driver usually waits at the GAT (General Aviation Terminal). If you have booked a tarmac pick-up, our vehicle will drive up to the private jet.
  • At the train station our driver will be waiting for you directly at the platform to meet you as soon as you get off the train and to help you with your luggage.
  • For hotel pickups, your driver will be waiting at the vehicle parked directly in front of the hotel
  • For private addresses our chauffeur rings 5-10 minutes beforehand

I can’t find my driver? What do I do now?

If you can’t find your driver right away, just give them a call. We transmit all driver details (such as first and last name + the mobile number) in advance for each booking.
Our head office will also be happy to help you at any time (+49 89 55274891).

My flight has been delayed or cancelled. What do I do now?

Flights with a duration of more than 2 hours are continuously tracked by our system. This means that our system automatically detects that a machine is late and informs the driver about this circumstance via SMS. The driver then adjusts his arrival time at the airport according to the flight delay.
In case of short-term and unpredictable delays (which cannot be identified in advance), the driver will wait for you for up to one hour. After that he will try you tel. to reach. Please note that longer waiting times may result in additional costs. If your flight has been cancelled or you are unable to take it for any reason, please let us know immediately. We will then try to rebook your trip on a new date. Please also note that trips that are not used will still be charged for if they are not cancelled in time.

How long will my driver wait for me free of charge?

  • Airport pick-ups (scheduled flights) include a free waiting time of 45 minutes.
  • At the GAT, our chauffeurs will wait for you for up to 30 minutes at no additional cost.
  • All other pickups include a free wait of up to 15 minutes.

After the expiration of the free waiting time, the driver will try to contact you via the deposited mobile number. If it does not reach you, it will wait another 30 minutes (chargeable) before departing. After that, the right to transportation is forfeited and the booking is considered a NO-SHOW. In this case, we charge the cost of a transfer + half an hour of additional waiting time. The cost of additional waiting time is shown separately in all our offers.

How much lead time should I allow for a transfer to the airport?

The approximate travel time to the airport can always be found in our offers. However, please note that the actual travel time may differ from the stated travel time due to accidents or traffic jams.
We recommend that our guests arrive at the airport at least 60 minutes before departure for domestic flights. For international flights, we recommend arriving at least 2 hours before departure.
Our experienced dispatchers will be happy to recommend an appropriate pick-up time. We have over 15 years of experience and will be happy to advise you.

We need a vehicle incl. Chauffeur for several days. Do you offer something like this?

We are happy to provide our service for several days at a time (with the same driver). It does not matter where the service is to take place.
Up to a radius of 50 km around the driver’s residence, the driver spends the night at home. If the regular place of work is further away or abroad, we book a 3-star hotel for the driver, which is located near the customer’s hotel. In this way, we ensure that the customer has access to the driver at all times, even at short notice. Please note that our drivers must adhere to the legal driving and rest times. If you need the service for more than 10 hours a day, please contact our staff in advance.

Can I use your chauffeur service across countries?

Of course, you can also use our driving service beyond the borders of Germany. We regularly serve clients and VIP groups traveling throughout Europe with our limousine service & luxury coaches. For assignments longer than 10 hours a day, we usually send 2 drivers to comply with the legal driving and rest periods.

We require a tarmac pickup. Do you have an appropriate apron license?

We are also happy to pick up our guests directly at the private jet. Bavaria Limousines has the necessary access permissions at all locations and coordinates in advance with your handling agent. If you are traveling by private jet and would like a tarmac pickup, please submit the following details to us:

  • Name of the handling agent (e.g. MAS Munich Aviation Service)
  • Tail number (= the registration number of the aircraft)
  • Departure point (e.g. Paris-Charles-de-Gaulle – CDG)
  • Estimated time of arrival (e.g. 10:50)
  • Full names of the guests

We need the driver around the clock (24 hours a day).

Many of our customers want round-the-clock support. For example, our driver should be available within a few minutes in case of an emergency, even at night.
In most cases, we book a room “in the customer’s hotel” in such cases, so that our driver can stay there in close proximity. Should a short-term assignment be required, our driver is available within a few minutes. If this is not enough, we can also have several drivers rotate on one vehicle in shifts.

How much luggage can I carry with me?

This depends on the booked vehicle category and the number of your fellow passengers.Each “seat” is allowed a maximum of 1 suitcase + one piece of hand luggage with a total weight of 28 KG. If you are traveling alone in a limousine (which has 3 seats), you can carry up to 3 suitcases with a total weight of 60 kg. Additionally 3 small pieces of hand luggage with up to 24 kg. For example, in a minivan with 6 seats, 3 passengers could carry up to 6 suitcases and 6 pieces of hand luggage.

I carry skis and a snowboard with me. Can they carry them as well?

Especially in winter, we transport many of our guests to the Austrian ski resorts of Tyrol, Salzburger Land, Carinthia, Styria, Vorarlberg and Upper Austria. It often happens that own skis and snowboards are carried. For these guests we have special minivans, which, thanks to a hatch under the seats, can accommodate up to 5 passengers incl. a lift. Ski equipment can be transported comfortably. If you consist of a group of more than 5 people, we can also provide you with a luxury minibus or VIP bus.

Do you also carry pets?

We work a lot with national and international relocation services, immigration agents and visa agencies. This often involves transporting pets of all sizes to and from the airport. We will be happy to provide you with special minivans for this purpose. The chauffeurs of our limousine service will gladly take care of your luggage and of course help you to carry the transport boxes.

I need one or more child seats. Can you help me?

We are also happy to provide child seats. Each of our locations has a variety of child safety seats for different age groups. Please specify already in the booking process the number of child seats needed and for which age group they should be suitable. We will then ensure that the child seats are fitted in the respective vehicles before the start of the journey.

Our international guests need a WLAN hotspot in the vehicle?

We are also happy to provide mobile internet (5G) in our limousines, vans and buses. Some of our vehicles have WLAN routers that allow up to 24 simultaneous network connections. Please note that the surfing speed may decrease as the number of users increases. We therefore recommend not using services (which consume a lot of data), especially in buses with many passengers. Our staff will be happy to advise you on the various package prices (e.g. 10 GB data volume |for 25,00 Euro)

Can I mail something to our driver in advance?

We are organizing an important roadshow with business customers. However, we would need to provide the driver with important documents in advance so that they can display them in the vehicle before the trip begins. Is this possible?

You are very welcome to send us your documents (booklets, brochures or advertising leaflets) by mail a few days in advance. We will hand everything over to your driver in time so that he can prepare everything for you. We regularly use this service for marketing events, bank roadshows and real estate tours.

Is smoking allowed in your vehicles?

Smoking is generally prohibited in all our vehicles. However, if you need a vehicle in which smoking is allowed, please contact us in advance. We will then try to find a solution together with you.

Is there anything to drink in your vehicles?

In limousines, SUVs and vans, we always have complimentary still mineral water available for our guests. We can also provide water in minibuses and buses at a small additional cost. Of course, you can also carry your own drinks or place an individual order with us. For exact prices, please contact the respective branch by e-mail.

Do you also offer catering in your buses?

We will be happy to provide your VIP group with food and drinks during the trip. Upon request, we will be happy to prepare an offer with various snacks (fruit boxes, sweets) and packed lunches (sandwiches as well as sandwiches to small dishes). We will be happy to advise you on the selection of lunch boxes (vegan, vegetarian, with meat/sausage, etc.). Of course, you can also distort your own brought food and drinks in the bus.

I forgot something in the vehicle and can’t reach the driver?

Our drivers are instructed to thoroughly search the vehicle for forgotten or lost items after each trip. However, if something should have gone missing, please contact our office immediately. If the driver is not too far away yet, we will send him to you again. If the driver is already on the road with other customers, we will of course make sure that you get your valuables back by another means (e.g. registered mail).

Payment questions

Payment methods, invoicing, credit card payment, reverse charge procedure

What payment options do you offer?

As a rule, we send our customers an invoice by e-mail after the end of the trip with the request to pay it within 14 days. Only in the event that the invoice is not transferred on time, we reserve the right to charge a 3% processing fee to the credit card deposited as security.

We accept the following credit cards: Visa, Master Card, American Express, Diners Club. If you do not have a credit card or wish to pay directly to the driver in cash, please contact us. In these cases, we will be happy to arrange prepayment with you or find another way for you to use our services.

What amount will be reserved on my credit card?

The amount reserved on your credit card is composed as follows. The agreed price + a safety buffer of max. 20% of the original booking price, but at least in the amount of 100.00 euros per booking. In many cases, our service is used longer than originally booked. The safety buffer is used to cover any additional costs. Your credit card will not be “charged” at any time. We only reserve the amount (=Deposit Block) in case the final invoice is not paid as agreed.

When will my credit card be charged?

Only in the event that the invoice is not paid by bank transfer within 14 days, we reserve the right to make payment via your credit card. However, before we charge the card, we will contact you again to find out the reason for the late payment.

Can I pay the driver directly in the car (cash or credit card)?

Unfortunately, payment in the vehicle is not possible due to legal requirements. However, you have the option to secure your reservation with a credit card. As already mentioned, the card will not be charged and you will receive an invoice by e-mail after the trip, which you can conveniently transfer by bank transfer. Thus, no payments take place in advance and in case of cancellation, no chargebacks have to be made.

When will I receive my invoice

Your invoices are all available in your personal online area. After completing the last trip, we will also send you the invoice as a PDF by e-mail. If you need a paper invoice, please let us know in time. We will then initiate an additional postal shipment for you.

Do you have special rates for travel agencies or other chauffeur services?

Depending on the booking volume, we offer special prices to travel agencies and partners. If you need special conditions, please contact our head office at info@bavaria-limousines.com.

In addition, all customers have the option of booking trips via our innovative price calculator. Journeys that you book online cause less work for our staff and are therefore usually 10-25% cheaper.

Can you issue me an invoice with Austrian or Swiss VAT?

All invoices are processed centrally at our German headquarters. This means that you will always receive your invoice from the following billing address:

Bavaria Limousines GmbH & Co. KG, Jägerweg 5, 85521 Ottobrunn near Munich.

The invoice always includes the currently valid “German” VAT (currently 19% – as of 04/2022). Unfortunately, the centralization and bundling of administrative processes does not allow us to send you an invoice from another branch.

We have a branch in another European country and would like to pay without VAT.

We regularly cooperate with companies in other European countries. In order for us to be able to waive the VAT for you, please provide us with the following details:

Based on your wish to save the tax on a provided service in Germany, we can only exclude the VAT if we can check that your company is officially registered as a European company in the reverse charge procedure.

To check your companies registration we need the following details:

  • Your tax identification number
  • Registered in what country
  • The registered companies name
  • The legal form of your company (e.g. LTD, PLC, SA, SARL, AS, SE, A/S, APS, AMBA and so on)
  • Registered in what city
  • Registered under what postal code
  • Registered with what address (streetname and no. of the building)

After having checked with our Federal Central Tax Office on the following homepage https://evatr.bff-online.de/eVatR/index_html#Einfach_Ergebnis
that you are registered, and after finally having received the official confirmation, that after having canceled from your bill the VAT, we will not be obligated by the local authorities to pay the tax finally ourselves, we will send you an invoice excluding the obligatory national taxes.

I used the service for a shorter time, but I have to pay the full price, why?

We offer our customers the possibility to book all vehicles and services freely according to their needs. For hourly bookings, a reservation is possible from 3 hours. Please understand that we hold vehicles that are booked for a certain period (slot) exclusively for you. If the service is finally used for a shorter period of time, we will still charge the full invoice amount, as the vehicle was kept free especially for you and cannot be used otherwise at short notice.

Do your invoices already include a tip for the driver?

All our prices are inclusive of 19% statutory “German VAT”. The price includes the cost of the chauffeur, the vehicle, meet & greet, fuel, arrival and departure costs, water (for limousines and vans).

The price does not include tips for the drivers, road and ferry fees (except already shown separately in the offer) and parking fees, which were not expected beforehand. If you have been particularly satisfied with our service, our driver will be happy to receive a small tip. Between 5 and 10 % are common here.